FAQ

 

Q:I have a question about my order. How can I get in touch? 
 A:Email us! Email:[email protected]

 Q:What is the payment methods do you accept and is it safe? 
 A:We accept PayPal, credit cards . PayPal protects your financial information with industry-leading security and fraud prevention systems.

 Q:How can I cancel or make a change to an order? 
 A:Please contact  [email protected] immediately if you wish to cancel or request any changes to your order. We will not be able to cancel or adjust orders once they have been processed or shipped.

 Q:I cannot place an order on the site. Is there an alternative way to place my order? 
 A:If you are having trouble placing an order through a desktop or mobile phone. Please contact us at [email protected]

 Q:How long is the shipping? 
 A:We offer express shipping, which can take between 5 to 14 business days from the date the item is shipped. Please read all the estimated details on our shipping & delivery page here.

 Q:How long does it take to process my order? 
 A:Once you place your order, please allow up to 1-2 business days for your order to be processed.

 Q:Do you ship to P.O. boxes? 
 A:No, unfortunately, we are not able to deliver to P.O. boxes. If you enter a P.O. box as a shipping address, your order will be delayed or canceled.

 Q:How can I track my package? 
 A:Once your order is shipped, tracking information is sent to your email. If you cannot locate your tracking information in your shipping confirmation email, please contact [email protected]

 Q:What is your return policy? 
 A:Please read all the fine details on our return policy here. We have a 30-day window for returns for unworn merchandise.

 Q:I received the wrong product, what steps do I take to receive the correct product? 
 A:Please contact us at [email protected] to resolve the issue.

 Q:What is the suggestions about the new hair business owner? 
 A:Firstly, branding your own company name, we provide bags labels tags etc. customized service for you.
Secondly, we ship hair to your customers directly under your business name without requiring you to stock your own inventory.

 How long does it last?
A: This hair can last for a very long time depending on how you maintain it. Treat it like your own hair and take very good care of it for it to last longer.

Q: Why are my hair extensions getting tangled?
A: Your Hair Extensions can tangle due to dryness, oil & dirt build-up, salt water, chlorine and not combing (wide tooth comb) out your hair daily.
Make sure to wash & condition your hair at least once a week, twice a week is better. Use hydrating drops or consult your stylist for more help.

Q: Why the colors of hair extensions don’t look exactly as the pictures show?
A: Different monitor have different display. And every time, maybe the same color No. will have a little color differentia. Please ask a help from the hair dresser for the colors code as the international color swatch says.

Q: How to tell human hair with synthetic hair?
A: Human hair has natural protein, it is easy to tell by burning and smelling, human hair will be ash, which will go away after pinching, human hair will smell foul when burning, the human hair will show white smoke.
While synthetic hair will be a sticky ball after burning and will show black smoke, moreover, human hair may be have a few gray hair and split end, it is normal and not a quality problem.

Care and Usage


Q: Can they be straightened, curled?
A: Treat the hair as if it is your own. Use a flat ironraighter or tongs even when fitted, but as with your own hair, never use hot tools too often as you could dry the hair and it will not last as long.

Q: Can I dye color the hair?
A: yes. The hair can be colored. As a general rule it is easier to darken the hair than to lighter the hair. We highly recommend having your hairdresser dye the extensions as you will get the results you want, coloring them yourself always poses a high risk of not coming out the shade you want. If you can not get to a salon, always use a good quality hair dye and test a small sample first.


Q: Can I wash & blow-dry the hair extensions?
A: you can wash them as you would your own shampoo and conditioner. We also recommend using a hair treatment on them every few weeks, because the hair is not attached to your scalp, it is not getting the oils it should be. Using a treatment/hair mask will need to wash your extensions too much, about every 3 weeks. The extensions can be blow-dried on low setting, but it is not recommended to do it too often. It is best to let your hair extensions dry naturally after washing them.
Steps of taking care of hair:

Q: How many pieces Hair for one head?
A: Normally 3packs are enough for a full head, at most 5packs.
You can always use the leftover hair later. If you are using hair over 18" long you might need another pack.

Q:What type of hair care products should I use?
A : Treat this hair just as if it was your own hair. Use good quality shampoo and conditioning products. Conditioning your hair is very important to keep it soft and manageable, so use leave in conditioners. You can also use products like gel and hair spray to keep the curls in place,but make sure to wash your hair and not leave in these products in for a long time.