Return Policy1
| Reasons/Conditions | Who Bear Shipping Fee | Acceptable Policy | Requirement |
| Dislike/unsuitable/change style/change color/cannot sell out etc. | Buyer | Exchange/return within 1 month; return 70% after 1 month to 3 months; return 50% after 3 months; |
Unused, can still sell |
| Quality problem (unused stock goods) |
Seller | Exchange/return within 1 month; return 70% after 1 month to 3 months; return 50% after 3 months; |
Unused, can still sell |
| Quality problem (unused stock goods) |
Seller | Repair for free within 6 month; after 6 months,may not repair |
Provide videos and pictures, goods send back to check |
| Customed goods not as requirment | —— | Exchange/return for free | Send customer pictures when goods arrive warehouse |
| Unused customed goods | Buyer | Return 70% within 1 month; Return 50% within 1-3 months; cannot return/exchange after 3 months. |
Provide videos and pictures, goods send back to check |
| Used customed goods | Buyer | Repair for free within 3 month; after 3 months,may not repair |
Provide videos and pictures, goods send back to check |
| Repair used hair | Buyer | Repair for free,very old hair can not be repaired |
Provide videos and pictures to check |